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Why isn’t there a real support center here for when we have problems? At least for us paid accounts.

In Review

Real support center with support tickets

hidden

Submitted a task, and the tool posted it to the completely wrong thread. Far from ideal if this happens. I would try and submit this to support, but yeah that doesn’t seem to exist?<img data-width="100%" data-align="left" alt="" data-featurebase-content-key="693fb9fc4851d13eddc74d88/post/69efa032d1e436f1221aa33e/019dd008-6957-77a1-963a-317a353d5adc/b64u-U2NyZWVuc2hvdF81MC5wbmc.png" data-featurebase-content-filename="Screenshot_50.png" src="https://693fb9fc4851d13eddc74d88.featurebase-attachments.com/c/post/69efa032d1e436f1221aa33e/019dd008-6957-77a1-963a-317a353d5adc/b64u-U2NyZWVuc2hvdF81MC5wbmc.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260817T100000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260817%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=a3478c24588d476436fed27bf90ac27302f96696d69cf14cb517b38bcd6e4469">

Posting to wrong thread

<ul><li>Posts gets deleted</li><li>Upvotes gets removed</li><li>Comments get removed after 4-5 days</li></ul>What is even the point here if reddit removes everything? Reddit knows about pool of accounts. This is just burning cash on fire!

Nothing works

Youtube

It would be great to be able to search for a keyword in the “New Opportunities” function. This would really help filter posts for local targeting, especially if the brand keywords uploaded are broad terms.

New Opportunity - Keyword Search

I’m receiving a “Could not verify the Reddit URL. Please check the URL and try again.” error when attempting to order upvotes. These are valid Reddit URLs. Are you aware of this issue, and is there a fix currently in progress?

Reddit URL Verification Error When Ordering Upvotes

At renewal my ability to generate AI replies was removed? How to re-enable it?

Generate reply not working?

Similar to the column sorting of statuses, upvotes, replies, etc. Please add the sort function to the subreddit column. Makes it easier to see if we’ve just rebuilt a comment or are adding a new comment to a modded one in the same sub… to ensure we don’t overdo it.

Sort Subreddit in Track Tasks - Small Tweak

k974676nyjs0s8804pzb66a7jx85k9f9 is shown as published and is not

Fake positive report

I have requested and paid for upvotes. Its been between 3-2 days depending on which post and I still do not see any upvotes posted. How long does it usually take?

Do upvotes not work?

User reports that many clients are asking for comment impression/view count metrics. They believe it should be possible via the Reddit API. Need to investigate if there are any ways to estimate or provide this data to help growth hackers track reach.

Planned

Reddit Comment Impressions / View Counts

On the smart search, it would be great to have small button on the post tiles that we can choose to: - permanently hide (because it’s not related to what you want). Bonus points if this could bi-directionally sync with New/SEO Ops feeds. Once hidden, that post will never show up on any smart search for the account, even after adjusting the smart search keywords. - Mark as “already responded to” - similar to the New/SEO Ops feed. Hiding them from reappearing similar to the 1st ask.

Smart Search Feature - Persistent Hide & Responded To Function

When viewing a post from the account that originally created it, there is no option to reply as that account within the thread. Replying works correctly when using a different account that was threaded in the comment section. The "Details" tab exposes the reply feature for those accounts. However, the Details tab for the original posting account does not surface this option at all. <img data-width="100%" data-align="left" alt="" data-featurebase-content-key="693fb9fc4851d13eddc74d88/post/69b658097dda5fd303aa25fc/019cf047-5737-7006-b4b3-75315f25f8d7/b64u-U2NyZWVuc2hvdF84LnBuZw.png" data-featurebase-content-filename="Screenshot_8.png" src="https://693fb9fc4851d13eddc74d88.featurebase-attachments.com/c/post/69b658097dda5fd303aa25fc/019cf047-5737-7006-b4b3-75315f25f8d7/b64u-U2NyZWVuc2hvdF84LnBuZw.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260817T100000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260817%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=57b45da3508fcd6773d7837a160cad781b03190976dcfe8def0e5608f90ffd50"><img data-width="100%" data-align="left" alt="" data-featurebase-content-key="693fb9fc4851d13eddc74d88/post/69b658097dda5fd303aa25fc/019cf047-3e2a-7199-81b6-6ef6c9392b06/b64u-U2NyZWVuc2hvdF85LnBuZw.png" data-featurebase-content-filename="Screenshot_9.png" src="https://693fb9fc4851d13eddc74d88.featurebase-attachments.com/c/post/69b658097dda5fd303aa25fc/019cf047-3e2a-7199-81b6-6ef6c9392b06/b64u-U2NyZWVuc2hvdF85LnBuZw.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260817T100000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260817%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=558e77e64d164a3063fa4b95506167289e0b41aa874c082a84d0b931784fc9e8">

Cannot comment as the OP account on original post

It would be great if you guys could add the functionality to past in a list of 50 keywords (operated by commas), so that I don’t have to copy and paste each manually

Bulk Upload Keywords

Let me swipe to ignore items

In the “Credits - Manage your credits and view transaction history” section, it would be nice to see how many total upvote, comment, post credits were used &amp; refunded each month for each website. Will make it easier to track usage between websites.

Total Monthly Credit Usage/Refund Tracking

I have ordered 3 upvotes man but your system is upvoting it again and again and now it is at 39 upvotes stop it

I have ordered 3 upvotes

I want a way to automatically top-up my credits so I don't have to manually buy more every time I run out. This would help me maintain my workflow without interruptions.

Automatic Top-up Credits

I want to add a staff account so they can use the platform as well. This is important for team collaboration and shared management of the Engain dashboard.

Completed

Multi-user / Staff Accounts

The agency we were previously using only monitored certain subreddits, so we were able to get much more accurate opportunities. We see much more value in targeting small niches on Reddit versus some of the more broad topics that are getting flagged in the opportunities.

Opportunities would be much more relevant if I could only monitor certain subreddits

Hello, I run fastcomments.com. the default keywords included those for a water authority lol<img data-width="100%" data-align="left" alt="" data-featurebase-content-key="693fb9fc4851d13eddc74d88/post/697f797ab5ec8ee58c8c6686/019c19f2-6bf9-7e84-a081-96a826d184cf/b64u-MTAwMDAwMzY0MS5wbmc.png" data-featurebase-content-filename="1000003641.png" src="https://693fb9fc4851d13eddc74d88.featurebase-attachments.com/c/post/697f797ab5ec8ee58c8c6686/019c19f2-6bf9-7e84-a081-96a826d184cf/b64u-MTAwMDAwMzY0MS5wbmc.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260817T100000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260817%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=7e3f65ff8a560079be20e126724b382d9afefaedb45fa58e5b6817b5800c8569">

Crazy keyword suggestions

On many of my tasks, I choose the rank comment button, which may suggest something like six upvotes, and I'll end up getting 15 to 20 plus after a day or two. This ends up looking very suspicious when the post only has a handful of upvotes in the top comment only has four to five upvotes. I’ve seen this happen on various different tasks Examples k97abkvzp6b0czfphc3mb7j1x584bkrnk97f0yn34a5ksfx3krz4c3pfxd84bfw3

Many tasks are getting way more upvotes than I purchased (not organic)

On an existing comments when ordering upvotes: The high frequency lowest end delivery speed is 1 upvote per 10 min (6/hour or 144/day). Then the next slowest upvote delivery speed is 6/day or 1/every 4 hours. Our options are either 6 per day or 144/day. For a post/comment a day or two old, it would be nice to have a few extra options like 1 upvote per 25 min, 52min, 2hrs… Or something like that - so that we can keep the flow going without having to create multiple upvote campaigns for organic (seeming) upvote delivery. :)

A few more options for upvote frequency

It would be great to have a section in the settings to provide a brand or company name / trademark &amp; have that factored into the Brand Mentions. If your company is named: “Preparation H” - adding this into that part of the settings “Brand Name”, when those daily crawls happen, we can see where we show up and it just feels good on the whole, knowing we are being mentioned. Game changer for the soft mentions..

Brand Mentions - not just link related

It looks like in progress upvotes that were not delivered before the comments were removed are not being refunded. Additionally, some of the comments and posts that have been removed are not showing this status in the Track Tasks dashboard.

Refunding undelivered upvotes

<img data-width="100%" data-align="left" alt="" data-featurebase-content-key="693fb9fc4851d13eddc74d88/post/698dc7f05cf426ba89d7da0a/019c51d3-917b-7cc0-ba32-1b059276fc63/b64u-aW1hZ2UucG5n.png" src="https://693fb9fc4851d13eddc74d88.featurebase-attachments.com/c/post/698dc7f05cf426ba89d7da0a/019c51d3-917b-7cc0-ba32-1b059276fc63/b64u-aW1hZ2UucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260817T100000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260817%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=43ce57720bbcffbf3a33daf191f1077cf93b8cfc4d9ff0de9324d2f189eb37c3" data-featurebase-content-filename="image.png">why there’s nothing happening and I can’t do enything?

app work

I can't scroll the list down on mobile half the time<img data-width="100%" data-align="left" alt="" data-featurebase-content-key="693fb9fc4851d13eddc74d88/static/019c19f7-6011-7263-8688-600fba970bc0/ss-019c19f7-6011-7263-8688-600fba970bc0.png" src="https://693fb9fc4851d13eddc74d88.featurebase-attachments.com/c/static/019c19f7-6011-7263-8688-600fba970bc0/ss-019c19f7-6011-7263-8688-600fba970bc0.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260817T100000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260817%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=92d5bfa343bae657a51c35439db00680087e0f3737a2ffcc5db17fa9e99a24b5" data-featurebase-content-filename="ss-019c19f7-6011-7263-8688-600fba970bc0.png">

Can't scroll

Hi team, I created a Reddit publishing task and selected “Publish now”, but the task k9788rebp3gwzrshhrfrgmasr18247bq has been stuck in “In Progress” for over 14 hours. There’s no error message and nothing gets published.Could you please check the task logs / queue status and confirm whether it failed, got blocked (subreddit restrictions, rate limits, etc.), or is stuck due to a worker issue? If possible, please advise how I can recover it (retry/cancel/recreate) without losing the attempt. Thank you.